Your first LiveThru session happens at one of our certified facilities. We know that can sound clinical — maybe even intimidating. So we're opening the doors of our San Francisco flagship to walk you through exactly what you'll see, who you'll meet, and what happens from the moment you arrive to the moment you leave.

Arrival

The San Francisco facility is on the 22nd floor of a building on Mission Street, in the financial district. When you step off the elevator, the first thing you notice is that it doesn't look like a hospital. That's intentional. The reception area is warm — natural wood, soft lighting, plants. It looks more like the lobby of a boutique hotel than a medical facility.

You'll check in at the front desk. They'll verify your ID, confirm your booking, and hand you a tablet with a brief pre-session health questionnaire. It's five questions: How did you sleep last night? Have you consumed alcohol or recreational substances in the last 24 hours? Are you experiencing any unusual stress or anxiety? Have you eaten in the last two hours? Do you consent to today's session? If anything in your answers suggests you're not in optimal condition for a session, a staff member will discuss it with you privately before proceeding.

The Preparation Room

After check-in, a session technician will walk you to a preparation room. These are private — about the size of a large hotel room, with a comfortable chair, a changing area, and an en-suite bathroom. Your technician will be your point of contact for the entire visit. They'll introduce themselves, explain their role, and walk you through what's about to happen.

For your first visit, this prep phase takes about 30 minutes. The technician will fit you with the neural mesh cap — a thin, flexible cap that sits close to your scalp. It's made of a breathable medical-grade polymer and weighs less than 60 grams. Most people say it feels like wearing a swim cap. Next comes the jaw collar — a slim band that sits just below your jawline, monitoring autonomic signals. Finally, the spinal contact pad, a flat sensor array that adheres to your upper back between your shoulder blades.

None of this hurts. None of it is invasive. There are no needles, no incisions, no implants. Everything is external and non-invasive.

The Session Pod

When you're fitted and ready, your technician will walk you to your session pod. The pods are individual rooms, roughly 10 by 12 feet, each containing a reclined medical chair (think business-class airline seat, not dentist chair), a monitoring station, and a climate control system that keeps the room at whatever temperature you prefer.

The chair reclines to nearly flat. You'll lie down, and your technician will connect the mesh cap, collar, and pad to the pod's relay system. They'll run a calibration sequence — this takes about three minutes and involves you closing your eyes while the system maps your neural signature. You'll feel a brief warmth behind your ears. That's normal. It's the relay bridge initializing.

Your technician will confirm your Host is ready and connected on their end. They'll ask if you're ready. When you say yes, they'll initiate the transfer. You'll close your eyes, feel a momentary sensation of lightness, and then you'll be somewhere else.

The Monitoring Room

This is the part you don't see, but it's the most important part of the facility. The monitoring room is staffed 24/7 by a team of trained medical technicians — at our San Francisco flagship, there are always at least four on duty, overseeing a maximum of 20 active sessions simultaneously.

Each active session has its own monitoring panel displaying real-time data: the Controller's vital signs (heart rate, blood pressure, respiration, neural activity), the Host's vital signs, relay bridge integrity metrics, motor guardrail status, and AffectSync levels. The monitoring team watches these panels continuously. They are trained to identify anomalies before they become problems.

If any metric exceeds its safety threshold — and these thresholds are conservative — the monitoring team can terminate a session in under two seconds. The Controller is recalled to their own body, the Host is brought out of rest state, and the on-site medical team is alerted. In the 18 months since our San Francisco facility opened, we've had 14 precautionary terminations. None resulted in any adverse outcome for either Controller or Host. Every single one was a case of the system being cautious, not a case of something going wrong.

Coming Back

When your session ends — either at the scheduled time or when you choose to end early — the transition back is gentle. You'll feel a gradual re-awareness of your own body: your weight in the chair, the temperature of the room, the sounds of the facility. Most Controllers say it feels like waking up from a vivid dream, except the dream was real and you remember all of it.

Your technician will be in the room when you open your eyes. They'll offer you water, give you a few minutes to reorient, and check in on how you're feeling. Some Controllers experience brief phantom sensory impressions after disconnecting — a lingering taste, a phantom breeze, a sense of motion. These are normal and typically resolve within five to ten minutes.

You're welcome to stay in the preparation room as long as you need. There's no rush. When you're ready, your technician will walk you back to reception. The entire visit, for a three-hour session, typically takes about four hours including prep and recovery.

Our Facilities

LiveThru currently operates 23 certified facilities across the United States, with international locations in London, Tokyo, Sydney, Berlin, and Toronto. Every facility meets the same safety, staffing, and equipment standards. Whether you're walking into our flagship in San Francisco or our newest location in Austin, the experience is consistent.

If you'd like to visit a facility before booking your first session, we offer free tours every Saturday morning. No appointment necessary. Just show up, and someone will show you around.